60|60 Guarantee

If for any reason you’re not happy with your watch, you have up to 60 days to return it free of charge, either by ordering a returns pack or, if you’re outside the UK, by requesting a refund for your shipping charges from our Customer Services team.

For a full, no-quibble refund or replacement, the watch must be in perfect, unworn condition and accompanied by all its original packaging and paperwork.

It’s extremely unlikely that your watch will ever develop a mechanical fault as it has a premium grade, Swiss-made movement at its heart. However, if it does develop a fault within five years, we’ll be happy to repair or replace the movement – provided it has been regularly serviced at recommended intervals (find out more below).

You can return the watch to us for diagnosis either by:

In the UK: Ordering a returns pack or,
Outside the UK: Asking our Customer Services team to organise a free collection of your watch via our partner DHL.

Quartz battery replacements are not considered a movement fault, while not all mechanical issues are considered faults. These include:

• Over-winding your hand-wound mechanical watch
• Any issues arising from adjusting the date wheel between the hours of 8pm and 2am
• Magnetisation of your watch’s movement

To keep your watch in good working order and covered under the terms of our 60|60 Guarantee, we recommend having it serviced every 3 to 4 years (from its date of despatch). If your watch develops an issue within 60 months of despatch, we will first check its service history before progressing a repair.

If you have not had your watch serviced at the recommended interval, we will not cover the cost of the repair under warranty, and will recommend a maintenance service in addition to any repair work due.

Book a service or repair

No, resizing does not affect the 60|60 Guarantee, but please include any bracelet links that have been removed when returning the watch.

No, engraving does not affect the 60|60 Guarantee. Should you wish to return the watch for a refund, please note that we can’t refund the engraving charge you originally paid.

No, unfortunately we can’t offer this – the guarantee starts on the date that you receive the item.

Yes. If the new owner can contact us with the original purchase information and paperwork, we will honour the 60-month (5 year) movement guarantee if the movement is found to be faulty and the watch was originally purchased within that time.